Fun runs are supposed to be exactly as they’re called, fun. But the Better Business Bureau has been receiving complaints about some fun runs around the country, where they are being cancelled with short notice, and often with no refunds.
Such an event was cancelled in Cleveland last July with only four days’ notice. Participants who prepaid received an email from the event saying that “unfortunately, we’re not able to provide you with a refund,” the BBB said, in a release. Those who paid up to $75 in registration fees wanted their money back, but it’s not clear if that will happen, especially since the organization running it has filed for bankruptcy protection.
Fun runs can be enjoyable and take place for a good cause. However, BBB offers some tips before committing to a fun run:
* Do you research. Check out the company’s BBB business review online, and search more about the group online before signing up.
• Understand the terms and conditions. In some cases, promoters say on their websites that they don’t offer refunds, but many consumers don’t read the fine print before hitting “I agree” to long online documents.
• Check the local venue. Contact the park or other venue to confirm that the event is scheduled.
• Pay with a credit card. Charges made on a credit card can be disputed after a purchase, whereas debit, cash or wire transfer transactions cannot.
• Keep documentation. After completing the online registration process, participants should receive a confirmation receipt. Print that out and keep a copy of the confirmation and any other supporting documentation for future reference.
• Check out the charity. Most fun runs are for-profit, but if the promoters claim a portion of the proceeds will go to charity, check it out on Give.org to make sure a donation is going to a trustworthy charity. Be wary of sound-alike names similar to more famous charities.