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Nebraska

Florida Hospital CEO settling into new role

October 11, 2017 By Kevin Weiss

It’s been a busy time for Amanda Maggard, since being appointed Florida Hospital Zephyrhills CEO more than a month ago.

Her first week on the job presented a unique and challenging experience, navigating the 149-bed regional medical center in the wake of Hurricane Irma, to ensure patients could be cared for at any time.

Amanda Maggard was appointed Florida Hospital Zephyrhills CEO on Sept. 4, replacing Randy Surber, who was promoted to CEO for Florida Hospital Heartland Medical Center in Sebring. Maggard previously oversaw the strategic development and operations for Florida Hospital Winter Garden, an outpatient facility. (Courtesy of Florida Hospital Zephyrhills)

But Maggard came prepared, considering she’s dealt with four other hurricanes throughout her career in hospital administration.

“Our team here did a great job. Overall it went very, very well,” said Maggard, when she sat down for an interview with The Laker/Lutz News. “The main thing is we were ready to care for all the patients and we got the team members here to do it.

“Fortunately or unfortunately, it’s my fifth hurricane that I’ve been through,” she said.

Since that whirlwind of a week, Maggard has turned her attention to hospital operations.

She’s focused on “listening and learning,” building relationships with hospital staff, patients and members of the east Pasco community.

“I’m kind of in that road show of just meeting a lot of people, both inside and outside the hospital,” Maggard said.

Aside from attending various events and functions citywide, Maggard has been shadowing key departments within the hospital, working shifts in the operating and emergency rooms, and observing surgeries and other medical procedures.

“I just enjoy being on the frontline and learning as much as I can,” the new hospital CEO said. “If you don’t have that connection point, you’re not always able to see and hear what our patients are experiencing or what our team is working through.”

Maggard was appointed Florida Hospital Zephyrhills’ new CEO on Sept. 4, replacing Randy Surber, who, after nearly four years, was promoted to CEO for Florida Hospital Heartland Medical Center in Sebring.

An award-winning hospital, Florida Hospital Zephyrhills offers the only comprehensive cardiovascular program in east and central Pasco County, including open-heart surgery and valve repair. Equipped with eight technologically advanced surgical suites, the hospital provides a full range of inpatient and outpatient surgical services, including, orthopedic, endoscopic, gynecology, urology, cardiovascular and robotic procedures. Also, the hospital’s newly-renovated emergency room that delivers emergency medical care 24/7 with a fast track suite for minor emergencies.

Florida Hospital Zephyrhills is an award-winning 149-bed regional medical center located in east Pasco County. It is a member of the Adventist Health System, which operates 45 hospital campuses across nine states.
(File)

Florida Hospital Zephyrhills presently offers services for the following: breast health, cardiovascular, diagnostic imaging, gastroenterology, general surgery, obstectrics, orthopedics, outpatient rehabilitation, urology, wellness center and spa, and wound care

During her first three months on the job, Maggard said one of her goals is to take a deep look at the hospital’s key service lines and facilities to determine possible improvements, based on the needs of the Zephyrhills community.

“What are the service lines that the community needs? What are those services that we could provide here that there’s enough of a need and a demand and that we can perform with great clinical quality?”

Finding ways to enhance the patient experience is another objective of Maggard’s, whether it’s through more personalized care or finding ways to reduce medical costs.

Said Maggard, “I feel very strongly that we’re here to serve the community and serve the patients. Our (Adventist Health System) mission is to extend the healing ministry of Christ, and I think if we’re not creating a great experience for our patients, we’re really not holding true to that mission. And if we’re not constantly looking for how we can do that better, we’re not living out our mission.”

Maggard, who comes from a family of nurses and healthcare professionals, also hopes to develop a culture at the hospital centering on responsibility, accountability and positive relationships, among others.

“I think some of the important elements of creating that ‘right’ culture are ownership,” Maggard said. “You’ve got to have a team that understands that they own their results, and they own their experience. It’s not someone else’s responsibility; it’s all of our responsibility. Part of that’s accountability, too. And it’s got to be accountability, from the bottom up and the top down.”

She continued: “I’m also a firm believer in, ‘life’s too short not to love your job’, so you’ve got to have a little fun in there, too. Patients feel that. I’m a big fan of Southwest Airlines and the culture they’ve built over the years, and they have a way to inject just a little bit of fun and personality into what they do.”

Steady community involvement also will be critical for Maggard, as the hospital is the city’s largest employer with more than 900 employees and 360 active physicians.

“I think its really important to be connected with the community because the community has a sense for what the needs. Typically, the hospital is one of the largest employers in the community, so it’s important that we’re looking for ways to give back and that we’re aware of the issues and how we can be involved with the community to improve it,” Maggard said.

Though just 34 years old, Maggard’s experience in healthcare administration is vast.

She’s worked for Adventist Health System—which operates Florida Hospital Zephyrhills and 44 other medical facilities — since 2004.

Prior to being named CEO of Florida Hospital Zephyrhills, Maggard oversaw the strategic development and operations for Florida Hospital Winter Garden, an outpatient facility. In advance of its opening in 2016, she led the facility’s design and construction, operational planning, community and physician engagement and team onboarding. Maggard’s responsibilities later expanded to include senior leadership for Florida Hospital Apopka’s ancillary and support services.

Her other stops include Winter Park Memorial Hospital, as assistant administrator and chief operating officer, and Florida Hospital Altamonte, as director or operations.

She also served as manager for training and consulting for the health system, as well as a marketing and foundation coordinator Florida Hospital Apopka.

In a release, Adventist Health System president/CEO Terry Shaw called Maggard “an effective and mission-focused leader who has excelled in engaging physicians, team members and the community in providing exceptional, whole-person care.”

Amanda Maggard, Florida Hospital Zephyrhills CEO

  • Master’s degree in business administration from Webster University
  • Bachelor’s degrees in business administration and communication from Union College in Lincoln, Nebraska
  • 2015 graduate of the Florida Hospital Physician Leadership Development Program
  • American Society of Training and Development certifications in training, instructional design and organizational change
  • American College of Healthcare executives member
  • In 2015, was named Orlando Business Journal’s “40 under 40”

Some additional thoughts from Amanda Maggard, new CEO for Florida Hospital Zephyrhills

Q: Long-term, for you, what are some of some of the most important aspects of the hospital CEO position?

A: “I think, for me, it’s a few things. Absolutely you’ve got to have great relationships with your physicians, because they’re also closest to the patient and they understand what the patients’ needs are for care and experience. You’ve got to create the right culture for your team. I am a firm believer in life is too short not to love your job and if you’re team doesn’t enjoy what you’re doing then the patients aren’t going to feel that and have a great experience, so we’ve got to set the right culture here for the team, and that has a trickle-down impact for everyone.
… I think getting out there rounding with the team, spending time with them, and really, we are a faith-based organization, and one piece of advice that I received before is to look at the role, not just as a CEO, but you’re really the Chief Spiritual Officer for your hospital, so I think that’s another aspect as well, looking at the spiritual health of the team.”

Q: Which aspects healthcare administration/operations do you most enjoy?

A: “I do really enjoy building that culture with the team. It’s very rewarding to me when we have a culture where employees enjoy what they do, including our physicians and where patients feel that difference when we’re involved with the community. We have a great reputation in the community and I enjoy improving results, so I do really love that you that you get to create that right culture, that culture has to then translate into better outcomes for our patients and a better experience. I really love being able to see that — what are the metrics that we’re using to monitor that performance and then how are we improving them.”

Q: What is the most challenging aspect of healthcare administration?
A: “I do think one thing that is challenging for us is how do we reduce costs. The healthcare environment’s payment models don’t fully reflect that you always get rewarded for that, but we still have to do the right thing for the patient, no matter what. But, figuring out how to reduce costs is a challenge.”

Q: Have you been monitoring potential healthcare legislation and how it might affect the hospital?

A: “The bottom-line is what happens in Washington D.C. is very important and will have a significant impact on us as much as what happens in Tallahassee. We have to figure out how to create great clinical quality for our patients, a great experience at a reduced cost to them, and I think those elements aren’t going to change, no matter what happens with some of the legislation. It’s kind of that triple gain that you hear about: better quality, better experience and lower costs; so I try to stay connected with that and try to learn, but I also try to buffer my team a little bit, because it can be easy to be distracted. I think those three things have to be our key focus, no matter what happens with the healthcare bill.”

 

Filed Under: Local News, News Stories, Zephyrhills/East Pasco News Tagged With: Adventist Health System, Amanda Maggard, American College of Healthcare, American Society of Training and Development, Chief Spiritual Officer, Christ, Florida Hospital Altamonte, Florida Hospital Apopka, Florida Hospital Heartland Medical Center-Sebring, Florida Hospital Physician Leadership Development Program, Florida Hospital Winter Garden, Florida Hospital Zephyrhills, Lincoln, Nebraska, Orlando Business Journal, Pasco County, Randy Surber, Tallahassee, Terry Shaw, The Laker/Lutz News, Union College, Washington D.C., Webster University, Winter Park Memorial Hospital, Zephyrhills

Farmers markets are growing in numbers locally

August 7, 2014 By Special to The Laker/Lutz News

Florida may not be the biggest state when it comes to farmers markets, but it — along with other states in the south — are certainly growing.

The U.S. Department of Agriculture’s National Farmers Market Directory now lists just under 8,300 markets, an increase of 76 percent since 2008.

The data reflects continued demand and growth of farmers markets in every region of the country, according to a release.

Because of that, the USDA’s Agricultural Marketing Service is developing three new local food directories that will expand USDA’s support for local and regional foods by providing easy access to the most current information about the local food market.

“Farmers markets play an extremely important role for both farmers and consumers,” said Anne Alonzo, the services administrator, in a release. “They bring urban and rural communities together while creating economic growth and increasing access to fresh, healthy foods.”

The National Farmers Market Directory is available at FarmersMarkets.USDA.gov, and provides information about market locations, directions, operating times, product offerings and more.

The data is collected through voluntary self-reporting, and is searchable by ZIP code, produce mix and other criteria.

The directory receives more than 2 million visits annually.

California has the most farmers markets with 764, followed by New York with 638. Florida has 234, with 11 of them within a 20-mile radius of Land O’ Lakes, according to the directory.

That includes Cheyenne’s Country Thangs in Lutz, Florida Estates Winery Market in Land O’ Lakes, and the Seminole Heights Sunday Morning Market in Wesley Chapel.

All geographic regions saw increases in their market listings, with the most growth in the south, according to the USDA. The states with the biggest increases included Tennessee, Louisiana, Texas, Hawaii, Massachusetts, Arkansas, North Carolina, Montana, Florida and Nebraska.

Development of farmers markets is a cornerstone of the USDA’s Know Your Farmer, Know Your Food Initiative, which coordinates the department’s policy, resources and outreach efforts related to local and regional food systems.

Filed Under: Updates Tagged With: Anne Alonzo, Arkansas, Cheyenne's Country Thangs, Florida, Florida Estates Winery Market, Hawaii, Land O' Lakes, Louisiana, Lutz, Massachusetts, Montana, National Farmers Market Directory, Nebraska, New York, North Carolina, Seminole Heights Sunday Morning Market, Tennessee, Texas, U.S. Department of Agriculture, USDA, Wesley Chapel

Army, Air Force vets have chance for ‘American Dream’

May 6, 2014 By Special to The Laker/Lutz News

Military veterans with dreams of owning their own business have a chance to compete for startup money that could help them do just that.

“Operation American Dream” is a contest from Signal 88 Security, encouraging those who have served the country through the U.S. Army or U.S. Air Force to submit a video by May 15 explaining why they want to own their own business.

The U.S. Small Business Administration says 1 in 10 small businesses are owned by veterans, and that 45 percent are more likely than those with no active-duty military experience to be self-employed, Signal 88 said in a release.

Winning submissions will be decided through a public vote on Signal 88’s Facebook page on May 22. The contestant with the most votes will receive $5,000 to start their own business, or $10,000 if they choose to start a Signal 88 franchise.

Signal 88 was founded in 2003 in Omaha, Nebraska, with the “88” law enforcement code for “situation secure.” The company has franchises in more than 35 states in nearly 300 territories. It provides community-based security personnel to help protect property.

To enter, submit videos to Signal88.com/OperationAmericanDream.

Filed Under: Updates Tagged With: Facebook, Nebraska, Omaha, Signal 88 Security, U.S. Air Force, U.S. Army, U.S. Small Business Administration

This barber prefers straight razors, clippers over perms

September 18, 2013 By B.C. Manion

Pamela DeHaven didn’t set out to become a female barber. But after doing thousands of haircuts and giving straight-razor shaves, the 51-year-old can’t picture herself in any other role.

Pamela DeHaven didn’t set out to become a female barber, but enjoys being able to express her artistic creativity with clippers. Here DeHaven is giving customer Chris Berger a haircut. It’s his first visit to DeHaven’s shop, and she’s determined it won’t be his last. (Photo by B.C. Manion)
Pamela DeHaven didn’t set out to become a female barber, but enjoys being able to express her artistic creativity with clippers. Here DeHaven is giving customer Chris Berger a haircut. It’s his first visit to DeHaven’s shop, and she’s determined it won’t be his last. (Photo by B.C. Manion)

Initially, she thought she’d be a cosmetologist, a more traditional path for a woman. But a trip to the emergency room changed that plan.

“When I was going to (cosmetology) school, I had an allergic reaction to a perm,” DeHaven said. “It closed up my airways. I was heartbroken. I didn’t know what I was going to do because I’d been cutting hair since I was 14 years old.”

But the emergency room doctor had a suggestion: Become a barber, adding, “I don’t know a barber that does perms.”

So DeHaven started barber school. However, it wasn’t the easiest road to take.

“It wasn’t something women did back then,” she said. “It was difficult because the guys all made fun of me.”

They told her she was going into the wrong field and wouldn’t be able to make a living.

But she persisted.

“I didn’t have a choice. I wanted to do hair but I didn’t want to do chemicals,” DeHaven said. “You have to believe in yourself. So, I just kept on going.”

DeHaven would find jobs at barber shops on military bases in Nebraska and Alaska before coming to Tampa in the 1990s to work at MacDill Air Force Base. There she would do as many as 40 haircuts a day, at prices as low as $5 each.

When she went to work for private shops in Brandon, Apollo Beach and Land O’ Lakes, DeHaven was able to be more artistic and make better money, too. Then she opened Tops N Taper Barber Shop at 1907 Collier Parkway in Lutz.

At the moment, DeHaven is her shop’s only full-time barber. There’s also a part-time cosmetologist, who also adds some barbering services as well.

She’s looking for a full-time barber, who specializes in fades. Future plans call for adding someone to do manicures and pedicures for men, and a masseuse.

The shop specializes for services for men and boys, DeHaven said. “There won’t be any chemicals or perms.”

Chris Berger, a 35-yeaer-old Land O’ Lakes resident, recently gave the shop a try.

“I like the fact that you come from a military background,” Berger told DeHaven. “A military haircut, that’s what I’m working for.”

Afterward, taking a look at DeHaven’s handiwork, he was pleased with the results. “I’ll be back.”

Berger is not the only one who gives DeHaven high marks. A couple of customers followed her to her new shop.

Land O’ Lakes resident Harry Cooper, 70, said he prefers having a woman give him his haircuts.

“I used my wife’s hairdressers for years,” Cooper said. “They’d just come to the house. Then, I came across Pam. I’ve been dedicated to her for eight years.”

“She’s very good at what she does,” he said, adding he likes her personality, too. “The older guys, they line up for her.”

Jim Hoskins, another regular, has been seeing DeHaven for haircuts for four years.

“In my case, there’s not much to work with,” said Hoskins, who was poking fun at himself, despite having a healthy head of hair.

Apparently, Hoskins likes DeHaven’s style because he keeps coming back.

“She does a wonderful job on your hair,” Hoskins said.

Filed Under: Land O' Lakes News, Local News, Lutz News, People Profiles, Wesley Chapel/New Tampa News, Zephyrhills/East Pasco News Tagged With: Alaska, Apollo Beach, Brandon, Chris Berger, Harry Cooper, Jim Hoskins, Land O' Lakes, Lutz, MacDill Air Force Base, Nebraska, Pamela DeHaven, Tampa, Tops N Taper Barber Shop

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The Pasco County Library Cooperative will present a “Best of Craft Tuesdays: Playlist” on Jan. 19 from 10 a.m. to 6 p.m. Check out a video at Facebook.com/hughembrylibrary or Facebook.com/newriverlibrary to learn about some of the craft programs that are worth revisiting from the past year. For information, call 352-567-3576, or email Danielle Lee at . … [Read More...] about 01/19/2021 – Best of crafts

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The Pasco County Library Cooperative will present “Virtual Backyard Gardening with Jo Ann” on Jan. 19 at 2 p.m., via Zoom. Registration is required to receive an email on how to join the meeting. For information, email . … [Read More...] about 01/19/2021 – Virtual gardening

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The Pasco County Library Cooperative will offer these upcoming story times: Jan. 20, for birth to age 5: Participants can tune in anytime between 10 a.m. and 8 p.m., at Facebook.com/hughembrylibrary or Facebook.com/newriverlibrary, to hear “Private I. Guana.” For information, call 352-567-3576, or email Danielle Lee at . Jan. 21 at 10 a.m.: “Virtual Baby Time with Miss Cindy.” Visit Facebook.com/cplib. Jan. 21 at 10 a.m., for ages 2 to 5: “Virtual Story Time with Miss Jenn.” For information, call Amaris Papadopoulos at 727-861-3020. … [Read More...] about 01/20/2021 – Library story times

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The LOL Book Club from the Land O’ Lakes Library will meet on Jan. 20 at 2:30 p.m., to discuss “Beartown” by Fredrik Backman. Register online for a Zoom link, which will be sent out via email a day ahead of the discussion. For information, call 813-929-1214. … [Read More...] about 01/20/2021 – LOL Book Club

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Learn to make a folded paper mouse bookmark on Jan. 20. Participants will use the art of origami to make the bookmark. Watch the instructional slide show, all day, on the South Holiday Library Facebook page. … [Read More...] about 01/20/2021 – Mouse bookmark

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The Hillsborough County Public Library Cooperative will host a virtual session entitled “The History of Gasparilla” on Jan. 21 at 6:30 p.m., for teens and adults. Those that tune in can learn the legend of Jose Gaspar, intertwined with facts, fallacies and fantasy. The program will be presented by Carl Zielonka in partnership with the Tampa Bay History Center. Registration is through the calendar feature at HCPLC.org. … [Read More...] about 01/21/2021 – Gasparilla History

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