Zephyrhills utility customers have transitioned to a new online software in order to view their water consumption and make payments.
“We are going to go from a firm – Fathom – that has provided our services for utility billing, going to MuniBilling, out of North Carolina,” said Ted Beason, of the Zephyrhills Utilities Department.
The Zephyrhills City Council approved the switch to MuniBilling, which offers the same online portal, just through a different platform.
The change comes after Fathom gave a Nov. 9 notice that it would be going out of business, thus discontinuing services.
The software program became obsolete on Dec. 13.
“When we got that notice, we started to look at other alternatives,” Beason said. “We’ll have a very smooth transition of service with the option that’s been selected.”
The Zephyrhills Utility Department had a public meeting at Zephyrhills’ City Hall Council Chambers on Dec. 11. Those attending were informed about the change and had an opportunity to ask questions.
The utility department was able to turn on or turn off the service, at the customer’s request, on Dec. 13. It was the last day for new customers to activate their utility accounts before the transition.
Dec. 13 also was the final day for customers to make payments before the switch to MuniBilling.
Check payments were only accepted and paid at Zephyrhills City Hall.
MuniBilling became officially operational the week of Dec. 15.
Customers can provide their same username and account number on MuniBilling as they did on Fathom.
There will be no fees to customers in order to make the switch.
For additional information, call (813) 780-0015, or visit ci.zephyrhills/fl.us/161/utility-billing.
For making payments through the new portal, visit MuniBilling.com/solutions/.
Published December 18, 2019