Q. Describe your business and your typical customer.
State Farm’s mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are people who make it our business to be like a good neighbor; who built a premier company by selling and keeping promises through our marketing partnership; who bring diverse talents and experiences to our work of serving the State Farm customer.
Our success is built on a foundation of shared values – quality service and relationships, mutual trust, integrity and financial strength. Our vision for the future is to be the customer’s first and best choice in the products and services we provide. We will continue to be the leader in the insurance industry and we will become a leader in the financial services arena. Our customers’ needs determine our path. Our values guide us.
Q. Why did you start your business?
As a second generation State Farm agent, I knew as a young man that I wanted to follow in my Dad’s footsteps. He began his career with State Farm in 1970, climbing the corporate ladder to upper management and now as a State Farm Agent in West Chase. Being a Good Neighbor is part of my DNA. I love it.
Q.) What are three things that set your business apart?
1.) High-touch personal customer service.
2.) Long-term staff members that know our customers personally.
3.) Community minded local office. We love Lutz/Land O’ Lakes and are invested in our community.
Q.) Why did you choose this profession?
As a teen, I spent my summers working in State Farm offices creating marketing plans. I love this company. Upon graduating from Chamberlain High School, I knew I needed a college degree to be considered for Agency with State Farm. I obtained a degree from the University of Florida, graduating in 1989. In the summer of 1990, I opened my State Farm office at the age of 23 – the youngest Agent to ever be hired in Florida.
Q. What about your family?
My parents moved us to Florida in 1982. I graduated from Chamberlain High School in 1985. Our family lives in Land O’ Lakes. Together my wife and I have 8 children, many of whom have worked their summers in our office. Maybe one day one of them will decide to become a Good Neighbor too.
Roy Hooker’s office is located at 17961 Hunting Bow Circle, Suite 101 in the Ballantrae Professional Plaza in Lutz.
This story was written by the advertising department.