James and Dana Spears, owners of Cornerstone Pros, are fully prepared to handle all of your air conditioning, heating and plumbing needs.They offer same-day service, 24-hour emergency service, free estimates for installation and free second opinions.
Cornerstone won the Angie’s List Super Service Award for 2012 and 2013 and currently has over 415 glowing reviews on Angie’s List. They also have an A+ rating with the Better Business Bureau.
“Our goal as a company is customer service first,” says Dana. “We strive to provide exceptional service at a fair price. We want to go above and beyond customer’s expectations.”
They started the business in 2006. Before that, Dana worked in commercial insurance for 15 years; while James worked in air conditioning and plumbing for 25 years. In their previous jobs, Dana learned about the value of customer service, and James saw first-hand the benefits of exceptional professional trade knowledge.
One of their goals is to employ local people and serve local customers. They rented their first building just down the road, moved to another as their business grew, and recently got an opportunity to purchase their current building.
They have 27 employees, some of whom have been there since they opened. “We have a wonderful staff and dedicated people who enjoy working here,” says Dana. “We added plumbing this year and hired two plumbers. Our goal is to have six plumbers on staff within a year.”
Their services include the service and maintenance of all air conditioning and heating units. They also provide water treatment and testing services, whole home re-pipes, stoppages, and fixture installations.
Cornerstone did a rebranding earlier this year. They hired a firm to create an old-school image that portrayed their core values, ethics, honesty and quality work. “The feedback from our customers and the community has been excellent,”says Dana.
This is truly a family-owned and operated business. They currently have five family members working for the company. “Our children have to work for one year for someone else before they can work here,” says Dana. “We want them to know what it’s like to work in the real world. That outside experience will help them see the importance of happy employees and customers.”
“We recently had an outside company do an anonymous employee survey,” says Dana. “The employee feedback was outstanding. The survey company was astounded at how satisfied our employees were. We work hard to give our employees a good work environment and keep them long-term.”
Dana was born and raised in Lutz. She graduated from Land O’ Lakes High School and is a mother of five. Two have graduated from Land O’ Lakes High School, two are still in high school, and they now have a 2- year-old son. James was born and raised in Tampa. They are both very active in community support and want to give back more as they continue to grow.
To learn more, visit CornerstonePros.com, or call (813) 949-4445.
– Mike Matthew
This story is a feature of the advertising department.
