Scott Hatch understands how intimidating and confusing computers are for many people. And that’s why he prides himself for being able to talk to customers about their computer problems and needs at a level that they understand.
“It’s unfortunate that 90 percent of computer technicians have difficulty explaining a computer problem and solution in language that regular people understand,” said Hatch. “Which means, after they leave, the customer often has no idea what was done, and then are very frustrated if the problem happens again.”
This is never the situation with Hatch, who operates SB Hatch Computer Services in Wesley Chapel.
“My first goal is to always make someone feel comfortable with me,” said Hatch. “Whether it’s the CEO of a company, or an entry-level employee, I know how to communicate so they do not feel intimidated and are at ease asking me questions.”
Hatch has been working on computers for over 30 years. In the 1970s, before there were even PCs, he immersed himself in computer technology. He even predicted back then that someday every home would have a computer.
Hatch joined the Army in 1982, working in field artillery, and was the only person in his barracks who had a computer. He began taking classes in programming, and when he was discharged from the Army seven years later, quickly found work in the data processing department of a New Hampshire hospital.
From there, Hatch was recruited by a Fortune 500 company and moved to Colorado, where he worked for 20 years until last August, when he moved to Wesley Chapel to set up his own business.
“I always wanted to be an entrepreneur, and my wife wanted to live in Florida,” said Hatch. “We chose Wesley Chapel because of its booming economy, proliferation of home-based businesses and the many suburban neighborhoods with families needing help with technology,” said Hatch.
Hatch identifies himself as a good listener, which is why 90 percent of his business comes from repeat customers.
“While competency is of course important, what my clients appreciate most is that I truly listen to their needs and then explain in language they understand, what needs to be done. Plus, I focus on solving the issues they called about, without trying to upsell other services,” he said.
In addition to working with families, much of Hatch’s work is with small businesses, in particular medical practices and legal offices. He offers the same technical services found in larger IT companies.
“The difference is that I touch every customer and personally advise them,” said Hatch. “Plus, because I purposely keep my business small and overhead low, my rates are very affordable.”
SB Hatch Computer Services charges a flat $50 an hour. And, unlike many IT companies, there is no trip charge. When someone calls for service, an appointment is typically scheduled within a day or two.
Hatch is currently offering families and businesses a free Wi-Fi analysis and wireless speed check — a $100 value.
Many people complain that their Wi-Fi coverage is inconsistent and spotty in different rooms. With businesses and families depending on cell phones and digital devices more and more, improving Wi-Fi reception makes a huge difference in productivity.
“Wi-Fi makes sense for consumers and businesses because they don’t have to buy extra hardware. Set up properly, Wi-Fi can meet security requirements, including HIPAA regulations,” said Hatch.
(813) 563-4242
