Local residents have counted on Cornerstone Pros for their air conditioning service since 2006, and many of these customers now turn to the Land O’ Lakes company for their electrical and plumbing needs.
“We expanded into electrical and plumbing several years ago because our customers kept asking if we could help them with other home services,” said Dana Spears, founder and president of the company. “They trusted us and were comfortable having us in their homes, and we wanted to accommodate them.”
Today Cornerstone Pros is the only residential HVAC company in central Pasco to offer homeowners one-stop shopping and service for air conditioning, heating, plumbing and electrical services.
There are many advantages to using Cornerstone for ongoing maintenance of your home’s primary mechanical systems.
Every employee passes a stringent background check and drug tests before they are allowed to enter your home.
“We hire people who are genuine, honest, trustworthy, clean-cut and live their life with good ethics and morals,” said Spears. “Most employees are local people who live in our service area, and they are very committed to their work and community.”
All technicians have the appropriate certifications and licenses.
“All of our technicians are specialists who have specific, ongoing training in their fields,” said Dana. “This means our A/C guys are experts at air conditioning, and they only go out on HVAC calls. Our licensed electricians and plumbers are assigned specifically for electrical and plumbing work. There is no cross over between the trades — your technician is always qualified to diagnosis your problem, recommend a solution and qualified to do the work to meet the industry’s highest standards.”
Cornerstone warrantees all of its work, and the company’s satisfaction guaranteed policy applies to every job.
“We have a dedicated team of experienced technicians who follow up on any warranty problem. There is no charge for this service, and the tech keep coming back until the problem is 100 percent resolved,” explains Spears.
Cornerstone maintains a customer database of all work completed on your home, similar to the historical data your automotive dealership maintains on your vehicle.
“Our database is continually updated, so we always know what and when a service was completed, and what parts were ordered,” said Spears. “Having the history of your home’s maintenance for A/C, electrical and plumbing all at one place is a tremendous convenience for homeowners, especially for those who do not keep detailed records and files.”
Preventative maintenance is essential to keep your home’s systems in proper working order so they don’t stop working when you need them most — such as the hottest day of the year, or when you have visitors staying with you.
“We have very affordable residential maintenance packages, which range from $15/month for one service area, to just $24/month for all three — HVAC, electrical and plumbing,” said Spears.
Customers with maintenance agreements are preferred customers, which means they get service first at a discounted price.
“When you have an emergency at your home, you are a priority client and we send a technician to your home first,” said Spears.
Cornerstone recently opened a 6,000 square-foot warehouse so that techs have everything they need when they go on a service call.
“Every morning our vans are fully stocked with everything our technicians need, which means on most calls, we will be able to solve a customer’s problem on the first visit,” said Spears.
In addition to air conditioning, electrical and plumbing services, Cornerstone also provides customers with portable and whole-house generators, and is one of largest Generac distributors in the region.
It is also the exclusive distributor for Westinghouse Progressive Series of water treatment equipment, which works around the clock to provide your home with refined, clean soft water. Clothes and linens will be softer, brighter and last longer, and your plumbing fixtures, dishwasher and refrigerator will be free of water spots, scaling and soap scum.
Cornerstone, which has 65 employees and a fleet of 35 trucks, always strives to go above and beyond customer expectations. Phones are answered 24/7, and technicians are available around the clock, including weekends and holidays
“We are successful because we’ve built our business on reputation and trust,” said Dana. “We always stand behind the work of our employees, and everyone of our employees strive to make customers happy every day.”
Published October 24, 2018
