TAMPA – A volunteer team from USF Credit Union, using secure AI technology and rigorous human review, helped Hillsborough County uncover an estimated $6 million in savings for taxpayers.
Earlier this year, Hillsborough County Comptroller Victor Crist requested assistance from USF CU to help evaluate the county’s banking service agreement.
A team of 10 USF CU employees used a secure AI platform to analyze more than 1,200 pages of documentation and produce a detailed 100-page review.
However, the credit union emphasized that the project’s success was driven by its people. Every AI-generated score, reference and citation was carefully verified by USF CU staff to ensure accuracy, fairness and integrity.
“USF Credit Union exists to serve its members and community, and this project reflects that mission at its best,” said Richard J. Skaggs, president and CEO of USF Credit Union. “I’m incredibly proud of our team for applying their expertise and emerging technology in a way that delivers real, measurable value for Hillsborough County residents.”
Based on USF CU’s findings, Hillsborough County made a significant change in its banking relationships, resulting in an estimated $1 million in annual savings or $6 million over six years.
To recognize the team’s contribution, Crist presented USF CU with a 2025 Outstanding Service Award and honored Skaggs along with the 10-member volunteer team at the credit union’s New Tampa branch.
