Florida Hospital Wesley Chapel plans to expand the services it offers, as well as building additional parking and a new three-story medical office building.
The hospital, at 2600 Bruce B. Downs Blvd., also plans to add a wound care center that’s expected to open soon.
Those initiatives are in addition to an offsite Emergency Room the hospital has opened in Land O’ Lakes and the addition of Inspiration Place it opened last year. Inspiration Place is a 12,000-square-foot concierge health facility geared specifically for women, complete with female physicians, women’s imaging services and other services tailored to women’s needs.
In addition to these new activities, the hospital also has garnered national recognition for its performance.
Florida Hospital Wesley Chapel recently appeared in Modern Healthcare Magazine as one of the nation’s 100 Top Hospitals. It is the only hospital in The Laker/Lutz News coverage area to receive this distinction.
The selection was based on a study conducted by IBM Watson Health, which spotlights the top-performing hospitals based on a balanced scorecard of publicly available clinical, operational and patient satisfaction metrics and data.
Florida Hospital Wesley Chapel also was named as one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award. That award evaluates specific survey results, along with primary research about women’s health care preferences.
Denyse Bales-Chubb, the hospital’s president and CEO, said she “almost jumped for joy” when she learned about the Watson award.
She considers the Watson award one of the top honors a hospital can receive. “They’re looking nationwide, and they’re selecting the top 100 hospitals,” she said.
“To be listed in the Modern Healthcare Watson Top 100 Hospitals is quite an accomplishment. It’s one of those things you always have as your goal. You’re not sure if you’re ever going to get there,” she said.
The award, Bales-Chubb noted, “actually looks at your financial outcomes, how fiscally responsible you are and how viable.”
The Women’s Choice Award considers patient satisfaction, patient outcomes and other criteria.
Much of the hospital’s success stems from the hiring procedures it uses, Bales-Chubb said.
When hiring, it looks at whether the candidate possesses the proper skills and will be a good fit, and also evaluates the candidate’s potential to grow into other roles in the future.
“It’s so important for employees to feel that ‘This is an organization that I want to stay with’ —because loyalty is really big in making sure they are engaged in wanting the success of the organization,” Bales-Chubb said.
The hospital also has an incentive program to promote employee referrals, and has tuition reimbursement to encourage staff to continue building their skills, she said.
When the hospital opened, it was bringing services to residents who had been accustomed to driving for miles to receive medical care.
Since opening, it has expanded in both its number of beds and its array of services.
Inspiration Place, added last year, gave women a single place where they go for the major health care screenings and care, Bales-Chubb said.
The wound care center, which will open soon, will give Wesley Chapel residents a local place to get wound care services. Residents have had to drive 12 miles to get those services, in either Zephyrhills or Tampa, the hospital executive said.
Other planned changes include additional parking and a new three-story medical office building. The new medical office building will mirror the hospital’s Wellness Plaza, and will be built on the land now occupied by a parking lot used for the hospital’s emergency department. The medical building will house specialists, rather than primary care physicians.
“It’s going to be brand new services that have not been provided in the Wesley Chapel area,” Bales-Chubb said, saving patients the need to drive out of the community for services.
As the hospital continues to expand to meet growing needs, the community of Wesley Chapel has been supportive, Bales-Chubb said.
“This community is just so full of people who are so engaging and welcoming, and so innovative. Everybody is looking for how they can make this community better.
“It’s a great place to be,” Bales-Chubb said.
Published August 15, 2018
