May is National Moving Month, the beginning of what is known as “Moving Season,” as half of all household moves occur in the summer, according to a Better Business Bureau (BBB) news release.
Moving across town or the country requires time, patience, money and trust. Movers are among the top categories of companies searched for on BBB.org, which has more than 13,000 business profiles on moving-related companies, the release says.
In 2023, consumers accessed moving companies’ BBB business profiles more than 1.5 million times, while customers filed over 5,900 complaints about movers and moving companies with the BBB. Complaints ranged from damaged or missing items to unexpected expenses and late deliveries.
To avoid mishaps, consumers should be vigilant in selecting a mover. The bureau offers a variety of resources and educational materials designed to assist consumers at every stage of their move, including:
- Choosing the right mover. Learn how to research and select reputable moving companies to avoid scams and fraudulent practices.
- Understanding rights and responsibilities. Learn about your rights and responsibilities when hiring movers, including information about contracts, insurance and claims processes.
- Packing and unpacking tips. Get practical advice on efficient packing techniques and unpacking strategies to minimize stress and streamline the moving processes.
- Budgeting and cost-saving strategies. Receive guidance on creating a realistic moving budget and tips for saving money on moving expenses.
- Settling into a new home. Get advice on settling into a new community, including tips for finding reputable service providers and local resources.
The Better Business Bureau encourages consumers to utilize its online resources, including customer reviews, business profiles and complaint resolution services to make informed decisions.
Check out the bureau’s new Moving HQ at BBB.org/Moving.
Published May 15, 2024
