Les Saland is an independent insurance agent and owner of A.L. Saland Insurance Solutions in Land O’ Lakes. “You don’t want to find out when you need insurance that you have the wrong coverage,” says Les. “Insurance is not for the do-it-yourself individual. There are so many variables.”
“Most people don’t have the time to do the necessary research,” says Les. “If they have a problem with a claim, they probably won’t be able to spend hours on the phone trying to get it resolved. That’s our job. We stay on top of the changes in the insurance industry and advocate for our clients.”
Les understands the insurance industry, as an agent and also as a consumer. “People are consumers of health care. They need to approach their coverage and their doctors with the same attention to detail that they use when purchasing any other product.”
“We try to educate our clients,” says Les. “We want them to know what’s going on in the industry and with their coverage in par- ticular. We want them to ask questions so they can make informed decisions about their healthcare needs.”
A. L. Saland Insurance Solutions strives to build solid relationships with their clientele. “The only way we can make good recommendations is by understanding our client’s wants, needs and budget,” says April, Les’s wife and Marketing Director. “We work hard to ensure our clients can keep their doctors and prescriptions.”
“Our knowledge of the insurance industry and our dedication to our clients is what sets us apart,” says Les. “We know how to shop for services, how to talk to doctors and what to say to the insurance companies. We know what makes sense so if a client gets a bad answer or has a claim issue we make sure we talk to someone who can get the right answer. Many times it’s a simple solution but the issue was caused by poor communication or wrong information.”
“We deal with insurance companies all the time,” says Les. “We don’t sell a policy based on commission and we certainly do not just try to make a sale. We know that as long as we do the right thing for our clients, we’ll make a living. Our clients want fair and honest advice. Sometimes people do not like what we have to say and go look elsewhere. But often times they come back after they have found out that we were honest with our assessment of their situation from the beginning.” Our clients to do not pay for our services, says Les. “That’s why we work so hard for our clients. The most important thing is to find an agent you can trust.”
Prior to starting the business in 2003, Les was in the hospitality & information technology industry and April was an office manager/event planner for an insurance company. Their prior experience makes them a natural fit for the insurance industry as they truly enjoy helping people.
A. L. Saland Insurance Solutions can help individuals Health, Life & Disability policies and can provide a complete employee benefits package for business clients. Insurance is a risk management and asset protection tool that helps smooth out temporary rough patches, manage long-term problems and a means for retiring with security and comfort.
A.L. Saland Insurance Solutions can be reached at (813) 995-0292, by email at , or online at ALSalandInsurance.com.
– Mike Matthew
This story is a feature of the advertising department.
